Every Halden order leaves from one bright room in Burlington, Vermont, two streets up from the lake. This is what a weekday morning there looks like, from the first jar to the last box on the mail cart.
8 am: filling the jars
We make the cream in small batches of a few hundred jars in the back room, and fill and close every jar by hand. A full jar is weighed, its top smoothed with a spatula and its lid screwed on before the next one starts. The batch number goes on the bottom of the jar, so if you ever write to us about one, we can tell exactly when it was made.
Small batches mean the cream on our shelf is never old. They also mean we sometimes run out of the 100 ml jar for a week, which we would rather do than make more than we can sell fresh.
10 am: packing your order
Orders placed by 1 pm Eastern on a weekday leave the same day. Each one goes into a plain kraft box with paper tape and crumpled paper around the glass, and nothing made of plastic except the refill pouch itself. The Daily Set has its own box, sized so the tube, the bottle and the jar cannot knock into each other.
- Kraft boxes and paper tape, no plastic fill
- A handwritten note on the first order from a new address
- USPS Ground Advantage, 3 to 5 business days
1 pm: the mail cart
The carrier comes at one. After that, the afternoon belongs to your emails, the next batch and, once a month, the studio note for the newsletter. You can read how it all started in our story.
